Lecreuaset Privacy Policy

At Lecreuaset, we respect your privacy and are committed to safeguarding the personal information you share with us when browsing our website, purchasing Kitchenware, Cookware, Stoneware, Wine Accessories, or interacting with our customer service. This Privacy Policy explains what information we collect, how we use and protect it, and your rights regarding your data. We may update this policy periodically—we’ll notify you of changes by posting the revised version on our website, with an updated “Last Modified” date.

1. Information We Collect

We collect information to provide you with a personalized, efficient shopping experience and to improve our products and services. The information we gather falls into two categories:

1.1 Personal Information You Voluntarily Provide

This includes information you share when you:

  • Create an Account: Full name, email address, password, phone number, shipping address, and billing address. This helps streamline future purchases and order tracking for items like cookware sets or stoneware collections.
  • Place an Order: Payment details (e.g., credit card information—note: we do not store full payment details; this data is processed securely by third-party payment processors like Stripe or PayPal), order history (including specific products purchased, such as a Dutch oven or wine aerator), and preferences (e.g., color, size selections for kitchenware).
  • Contact Customer Service: Information shared in emails, messages, or calls (e.g., order numbers, questions about product care—like “how to clean non-stick cookware”—or warranty claims) to assist with your inquiries.
  • Subscribe to Our Newsletter: Email address, if you opt in to receive updates about new product launches (e.g., limited-edition stoneware), cooking tips, or promotions for kitchenware and wine accessories.
  • Submit Warranty Claims: Proof of purchase (e.g., order confirmation), product photos (for defect verification), and details about product use (to assess warranty eligibility for items like chipped stoneware or malfunctioning wine openers).

1.2 Non-Personal Information Collected Automatically

When you visit our website, we may collect non-identifiable information about your browsing activity, such as:

  • Device details (e.g., device type, operating system, browser version).
  • Usage data (e.g., pages visited—like “Cookware” or “Wine Accessories”—time spent on each page, products viewed, search queries for specific items like “ceramic ramekins”).
  • IP address, geographic location (general, e.g., city/region), and referral source (how you found our website, e.g., search engine, social media).

This data is collected using cookies, web beacons, and similar tracking technologies. You can manage cookie preferences through your browser settings (see Section 6 for more details).

2. How We Use Your Information

We use your personal and non-personal information for specific, legitimate purposes that align with our business and your needs:

  • Process and Fulfill Orders: To confirm your purchase, ship your kitchenware, cookware, or wine accessories, send order updates (e.g., shipping confirmations, tracking links for a stoneware set), and process returns or exchanges.
  • Provide Customer Service: To respond to your questions (e.g., “is this stoneware oven-safe?”), resolve issues (e.g., damaged cookware during shipping), and follow up on warranty claims or product care requests.
  • Personalize Your Shopping Experience: To recommend products tailored to your preferences (e.g., suggesting a matching spatula set if you purchased a frying pan, or highlighting wine accessories if you’ve bought a decanter).
  • Send Marketing Communications: If you opt in, we’ll send newsletters, promotional emails (e.g., sales on kitchenware, new arrivals of stoneware), or cooking tips (e.g., “5 ways to use your Lecreuaset Dutch oven”). You can unsubscribe at any time by clicking the “Unsubscribe” link in these emails.
  • Improve Our Website and Products: To analyze browsing trends (e.g., which cookware styles are most viewed), identify popular products, fix website issues, and develop new items that meet customer needs (e.g., designing a smaller-sized saucepan for apartment kitchens).
  • Ensure Security and Compliance: To detect and prevent fraud (e.g., unauthorized order attempts for high-value cookware sets), protect our website from security threats, and comply with applicable laws and regulations (e.g., tax, consumer protection, or warranty laws).

3. Who We Share Your Information With

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data only with trusted partners who assist us in operating our business, and only to the extent necessary to perform their services:

  • Third-Party Service Providers:
  • Payment processors (e.g., Stripe, PayPal) to securely process credit card payments (they only receive the information needed to complete transactions, not full access to your data).
  • Shipping carriers (e.g., UPS, USPS, DHL) to deliver your orders (e.g., a cookware set or wine accessory bundle) and provide tracking information.
  • Email service providers to send order confirmations, newsletters, or customer service updates.
  • Analytics tools (e.g., Google Analytics) to analyze website usage and improve our services (this data is often anonymized).
  • Warranty administrators (if applicable) to process claims for defective products like chipped stoneware or faulty cookware.
  • Legal and Regulatory Authorities: We may disclose your information if required by law (e.g., subpoenas, court orders) or to protect our rights, property, or safety, or the rights of other users.

4. How We Protect Your Information

We implement industry-standard security measures to safeguard your personal information from unauthorized access, use, or disclosure:

  • Encryption: Personal data (e.g., email addresses, shipping addresses) and payment information are encrypted using Secure Sockets Layer (SSL) technology when transmitted over the internet.
  • Secure Storage: We limit access to your data to authorized Lecreuaset team members who need it to perform their roles (e.g., order processing, customer service, warranty claims).
  • Third-Party Security: Our service providers (e.g., payment processors, shipping carriers) are required to maintain the same level of security and comply with data protection laws.

While we take all reasonable steps to protect your information, no online platform is 100% secure. We encourage you to use strong, unique passwords for your Lecreuaset account and avoid sharing login details with others.

5. Your Rights Regarding Your Information

You have control over your personal information and can exercise the following rights at any time:

  • Access Your Data: Request a copy of the personal information we hold about you (e.g., order history, account details, warranty claim records) by emailing us at [email protected].
  • Correct Inaccuracies: Update or correct any incorrect information (e.g., a wrong shipping address, outdated phone number) by editing your account settings or contacting customer service.
  • Delete Your Data: Request the deletion of your personal information (subject to legal exceptions, e.g., we may need to retain order records for tax purposes or warranty documentation) by emailing [email protected].
  • Opt Out of Marketing: Unsubscribe from newsletters or promotional emails by clicking “Unsubscribe” in the email, or by contacting us to request removal from marketing lists.
  • Withdraw Consent: If you previously consented to data processing (e.g., cookie tracking, marketing), you can withdraw consent through your browser settings (for cookies) or by contacting us.

To process these requests, we may ask you to verify your identity (e.g., provide your email address or order number) to ensure your data is protected. We’ll respond to your request within 30 days of receipt.

6. Cookies and Tracking Technologies

Cookies are small text files stored on your device that help us enhance your browsing experience. We use two types of cookies:

  • Necessary Cookies: Essential for the website to function (e.g., cookies that remember your cart items—like a set of measuring cups—or login status during checkout). These cannot be disabled, as they are required to process orders for kitchenware and other products.
  • Analytics/Marketing Cookies: Used to track browsing activity, understand user preferences (e.g., interest in cookware vs. wine accessories), and deliver targeted marketing. You can disable these cookies through your browser settings (e.g., Chrome, Safari, Firefox) by blocking third-party cookies or deleting existing cookies.

Disabling non-necessary cookies may limit some features of our website (e.g., personalized product recommendations) but will not affect your ability to browse or purchase products.

7. Children’s Privacy

Our website is intended for adults (18 years or older) and we do not knowingly collect personal information from children under the age of 13. If we learn that we have collected data from a child under 13, we will delete it immediately. If you believe a child has shared information with us, please contact [email protected].

8. International Data Transfers

If you access our website from outside the United States, your information may be transferred to and processed in the U.S. (where our servers and service providers are located). We ensure these transfers comply with data protection laws by using standard contractual clauses (approved by regulatory authorities) with our international partners, or relying on recognized data protection frameworks (e.g., the EU-U.S. Data Privacy Framework).

9. Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or report a privacy concern, please contact us at:

We’ll review your inquiry and respond as soon as possible (typically within 24 business hours, Monday–Friday, 9 AM–5 PM EST).